Better recruiting processes. Stronger care teams.
As Director of Process Improvement with Trinity Professionals, I apply continuous improvement to healthcare recruiting and the systems behind it.
Meet Trinity Professionals ↗ INDUSTRIAL ENGINEER · OPERATOR · BUILDER
Progress,
engineered.
I make complex work simpler, faster, and better for the people doing it.
I'm Andrew Pangle, a Lean Six Sigma Black Belt and the founder of CTQ One. I bring an operator's perspective to process improvement, software, and the decisions that connect them—and a conviction that good work should help people.
BASED IN NORTHWEST GEORGIA · WORKING EVERYWHERE
01 / THE PERSON BEHIND THE WORK↗
✳Better systems.
Better outcomes.
Better outcomes.
THOUGHTFUL SYSTEMS. MEASURABLE PROGRESS.↓
EXPERIENCE SHAPED AT
DELTA AIR LINESGULFSTREAMWESTROCKSHAW INDUSTRIES
01 / ABOUTTHE ENGINEER'S LENS
A PRACTICAL POINT OF VIEW
The best improvement starts by understanding how work really happens.
I've spent my career inside operations where time, quality, and cost are felt every day: manufacturing floors, aircraft parts networks, cargo hubs, and healthcare recruiting. Those environments taught me to look past the dashboard and listen to the people closest to the work.
My background is in industrial engineering and continuous improvement. Today, I pair that discipline with software, data, and AI to build tools that remove friction instead of adding another layer of it.
MBAKennesaw State University
Industrial EngineeringSouthern Polytechnic State University
Lean Six Sigma Black BeltProcess improvement & systems thinking
✳
“Accepted tradeoffs are often just unsolved design problems.”
— THE IDEA BEHIND CTQ ONE02 / WORKBuilding what
Building what
better looks like.
My work combines hands-on operations knowledge with product thinking. The goal is always the same: solve a real problem and make the result useful in the field.
01 / CURRENT FOCUS↗
FOUNDER · CTQ ONE
Operating systems for the way business actually runs.
CTQ One is the company I'm building around a simple conviction: organizations should be able to reduce cost and time while raising quality. We study the work, redesign the workflow, and build practical software and automation around what matters.
Start a CTQ One conversation ↗OPERATIONSSOFTWAREAUTOMATIONDECISION TOOLS
From customer interest to operational clarity.
Through CTQ One's work with Interstate Turf, I'm developing practical digital experiences and operating workflows for a product business.
Explore Interstate Turf ↗04 / DELTA CARGO SYSTEMS
Building tools for the people moving the work.
At Delta Cargo, I designed and led digital tools around how cargo operations actually worked. CoNAG began as a side project I built from the ground up; it became the foundation for Hub Control, the official version Delta later asked me to lead.
DigiMobile
Project owner for application design, development, testing, rollout, and training.
CoNAG
I designed CoNAG on the side, worked with a GT engineer who wrote the code from scratch based on my design, then tested and implemented it. The system delivered exceptional results.
Hub Control
After I left Delta, Hub Control became the official version of CoNAG. Delta asked me back after spending roughly $1.5 million and nine months without a working system. I got it running in three months by showing the team how the operational process should run and how its data needed to be organized and used.
THE WORK BEFORE THE WORKA record of turning
A record of turning
analysis into action.
Selected results from earlier operations and continuous improvement roles.
Savings led through Six Sigma
Led the Samples Manufacturing plant's Six Sigma program, overseeing 15+ Green Belts. The program reached $4.18 million in savings through September.
Shorter customer pickup waits
Led an import improvement Kaizen and implementation of new workflows in ATL Cargo.
Annual savings from automation
Managed a tool crib and consumables automation project in product support.
Less plant waste to landfill
Launched a plant-wide reduction program that diverted roughly 19,000 pounds per month.
Results reflect projects documented in Andrew's professional résumé; project scope and measurement periods differ.
CONTINUOUS IMPROVEMENTMore than a method.
More than a method.
A way to lead.
I've led more than 10 Kaizen events and many smaller, focused mini-Kaizens. I care just as much about the people who grow through the work: I've mentored engineers and take real pride in the careers and successes they've built.
03 / APPROACHThree measures.
Three measures.
One better system.
Cost, time, and quality belong in the same conversation. When we understand the work deeply enough, we can often improve all three.
Cost
Find the waste, rework, and avoidable effort hidden in everyday operations.
Time
Remove delays and unnecessary steps so people can focus on the work that counts.
Quality
Design for reliable outcomes and an experience people can trust.
THE CTQ ONE VIEW
Observe honestly. Design deliberately. Measure what changes.
04 / THE PERSON BEHIND THE PURPOSECurious by nature.
Curious by nature.
Ready to show up.
Some of my best lessons have come far from a conference room: in the air, underwater, and miles down a trail.
FIELD NOTES / THE FLIGHT LINE AND THE OPEN ROADI'm a private pilot, an FAA Part 107 commercial drone pilot, and an Advanced Open Water certified scuba diver. I've taken many overland trips, drawn by the chance to explore unfamiliar places and solve what the road puts in front of me.
PRIVATE PILOTCOMMERCIAL DRONE PILOTADVANCED OPEN WATER DIVEROVERLAND TRAVELER
And then there's Chance.
My dog Chance is a huge part of my life. He keeps me grounded and reminds me how much the people and companions we love matter.
05 / SERVICE & COMMUNITYWhen people need help,
When people need help,
I move toward it.
I tend to put others first. I'm learning to give myself the same care, so I can keep showing up when it matters.
Service changed my life.
While helping with tornado disaster cleanup in 2011, an impaired driver hit me head-on. I couldn't walk for six months. Recovery made resilience personal and deepened my commitment to be useful when others face hard days.
Showing up again.
I joined cleanup efforts after Hurricane Helene in 2024. When a community is hurting, I believe in doing the work that's needed, even when that work is messy and difficult.
Practical help, close to home.
I'm starting Mission Mow to help people with disabilities, older adults, veterans, widows, and neighbors who need a hand keeping up their yards. It's a simple idea: meet a real need with steady, dignified service.
06 / CONNECTLet's make
Let's make
something better.
Whether you're wrestling with a difficult workflow, exploring a software idea, or trying to move an organization or community forward, I'd like to hear about it.
Email Andrew ↗THE NEXT GOOD IDEA STARTS WITH A CONVERSATION.andrew@ctqone.com